Terms Of Use

GENERAL INFORMATION

EVESA is an electronic store for the sale of products via Internet and the website www.evesa.eu of the company under the name “MAN. VITSAXAKIS HOUSEHOLD IMPORTS S.A.” (trading name: “EVE S.A.”), based in Koropi of Attica, 21st km. Lavriou Ave., (Karela), VAT: 094223300, Tax Office: Commercial Companies’ Athens Office, Telephone: +302106029511, Fax: +302106029161, hereinafter refer to as “the Company”. The promotion, presentation, sale, transportation, shipping and return of any products displayed on this site as well as the protection of your privacy and security of your transactions are subject to these Terms of Use, which you are required to read before browsing EVESA and making purchases. The browsing in EVESA as well as the performing purchases through the electronic store or communication with the Company entails your full acceptance of these Terms of Use. In case of disagreement or if you have any concerns with a part or the whole of these Terms, you may send us an e-mail to: evesa@evesa.gr, before navigating or making any transaction, otherwise your acceptance of all the Terms is considered unconditional.
The Company reserves the right to modify or renew completely or partially the terms and conditions of your navigation on website www.evesa.eu and any transactions made through the electronic store. It also undertakes the obligation to update this website concerning any change or/and addition to terms. It also retains the right at any time to change, amend or terminate any individual operation of this website, and reserves the exclusive right, which the customers should accept, to suspend – permanently or temporarily – the EVESA’s operation with or without prior notice of users/members and visitors of EVESA.
The Company takes every possible measure for the proper publication and display of information concerning the products promoted through EVESA. However, the Company is not responsible for any errors may occur in the frame of electronic store’s operation regarding the stated and displayed information (for example prices, availability, photos, types, etc.) that may result from e.g. technological failures – errors, typographical or/and “human” errors from suppliers, even by negligence. If you find any error before or/and after the completion of your order, you are requested to send an e-mail to: evesa@evesa.gr and contact us at +302106029511 or fax +302106029161. In any case, if you discover any error please do not proceed with sending your order request before notifying the Company and clarifying this issue.

 

SERVICES

EVESA electronic store promotes and resells the products of the above mentioned Company. The Company reserves the right to choose freely the products it promotes in EVESA as well as modify, renew or/and retract them at any time and without prior notice or/and compliance deadline. The same applies to its pricing policy, any offers and discounts.

 

ORDERS

As EVESA is an electronic store exclusively for corporate customers, it is required when you place your order to register as a user of EVESA filling in your company's information requested in the corresponding registration form. Then each time you visit EVESA, just enter your e mail address and password that only you know.
The orders are completed as follows:
You may browse the EVESA electronic store, select freely the products of your choice and place them in your shopping cart. Then, following the steps indicated each time you may proceed and send your order request to the Company. Any details you send to our Company fall under the strict protection of personal data policy held by our Company and are collected and processed with complete security and care, and only upon your explicit consent that is provided by sending the above mentioned form. In any case, every time you send an order request to our Company, you should first have accepted these Terms of Use that apply to all transactions between us. In addition, you are responsible for the accuracy and legality of the information you provide and that the Company knows only by your statement. The registered users have the right to request whenever they wish and with no charge the deletion of their details, at any time, by sending a relevant written request to the e-mail address of the Company. Also, the user may also unsubscribe from the electronic communication by pressing the “Unsubscribe” field at the bottom of the electronic file (in e-email). 
After placing your order request you will receive an automated e-mail, at the e-mail account you have registered, that includes the order request data that was received by our Company. All order requests the Company receives are subject to checks for the availability of the ordered products. Since your order request in sent from 9.00 to 13.00 within business days and hours (Monday to Friday), you will receive an immediate message at the e-mail account you have registered, that your request is under process, otherwise you will this message within the next business day. While processing your request, it is always checked the availability of the products included in your order. In case that all the ordered products of your request are available, the shipment of your order is arranged based on the shipping times of our / your forwarder, as specified below. In case that one or more items of your order are not available, the Company will contact you by e-mail to the registered e-mail account in order to let you know and agree with you on any modification, correction or cancellation of your order. If the case that the communication with you is not possible for a period of 10 days since your order request, then your placed order will be automatically cancelled and you should re-send a new request to the Company. The delivery of products ordered is made based on the shipping times of our / your cooperating courier company.
The Company may contact you by e-mail or/and SMS in the mobile phone you have registered any time until the delivery of your order about any issue concerning the receipt, process, completion or/and shipment of your order or/and payment or/and return of products or anything else. Both parties agree that this kin of communication (via e-mail or/and SMS) covers also the legal requirements of your written information, update, order confirmation, wherever and whenever this is required by the Law. In case you wish to express any objection or receive any clarification on the content of a message you have received according to the above mentioned or for any other reason, you may contact us either by e-mail or/and answer to the SMS you have received or/and call us directly at +302106029511.

 

PAYMENT

The payment of your order to EVESA can be done with the following methods:
(a) Credit card (VISA, Mastercard): For any purchases made by credit card, EVESA charges no additional fees. The settlement of your transactions to EVESA by credit card is made exclusively by the National Bank of Greece. By completing the online order to EVESA, you are transferred automatically in a specifically designed page at the webpage of the bank where you are asked to enter the details of your credit card. These details are not made known neither to EVESA nor to anyone else except the bank that will process the financial transaction of your order. The payment by credit card is absolutely safe and uses the latest security standards of the National Bank of Greece secure server using the 128-bit encryption method that is the highest available today.
The charge of your credit card will be appeared as “EVE S.A.” that is the Company that has created and operates EVESA. In case of refund from EVESA because of cancellation or return of goods, the sum is credited to the account of the credit card you used for the payment of your order, subject to conditions set out in the paragraph of return / cancellation, etc.
(b) Cash on Delivery / COD (cash payment on the time of delivery). 
When paying using the COD method, you pay in cash the total value of your order at the time of delivery of products by the cooperating courier company (as well as any agreed expenses e.g. transportation fees, COD cost etc.).
In case of refund from EVESA due to return of products, the IBAN account you have indicated will be credited. In this case, you will bear any additional cost charged by your bank. 
(c) Deposit at bank account: If you decide to pay using the method of cash deposit, then you should pay in advance the total value of your order (along with any additional agreed expenses e.g. transportation cost) to any of the Company’s accounts that appear in the order form and the received e-mail, citing also the order code. In this case, you will bear any additional expenses charged by the bank.
Following that, you should send us a copy of the deposit either by fax at +302106029161 or e-mail to evesa@evesa.gr. After receiving a valid copy of the total sum deposit, we will proceed to the shipping of your order. Failure to receive a copy or a valid copy of the deposit or total sum within 7 calendar days, your order will be cancelled without penalty and the sale contract will be considered as never done. In this case you will receive at the indicated e-mail an appropriate message on the cancellation of your order request. In case of cancellation or modification of your order until the date of delivery of products, it will follow the process of interest-free refund, after contacting you by e-mail to the registered e-mail account in order you let us know the bank account number in which you wish the deposit be done. You will bear any additional expenses charged by the bank of your indicated account. The bank account in which you should deposit the exact final total of your order, as this is stated in the order confirmation you received by e-mail, belongs to ALPHA BANK, IBAN code: GR3401402450147002320000237.

 

SHIPPING

EVESA cooperates with forwarder companies and sends your orders to any address you indicate on the order form, throughout Greece and other countries.
Subject to any additional charges as these are expressly provided on a product listed in our website, the shipping cost is generally as follows:

  • for orders of total value up to 349 Euros including VAT, the shipping cost is 13 € incl. VAT throughout Attica,
  • for orders of total value equal or more than 350 Euros incl. VAT, the shipping is FREE OF CHARGE throughout Attica.
  • elsewhere in Greece and in foreign countries, the shipping is made to the carrier stating the customer.

The exact total sum is calculated automatically before placing your order and after choosing the place of delivery. The orders are prepared and shipped within 2-4 business days, and are delivered by our cooperating forwarder to your place in Attica or to your forwarder in Attica. 
The Company and its partners take all necessary measures to ensure timely delivery of the products order based on the above shipping times. The Company is not responsible for any delays caused by force majeure or events that are out of its control, for example, delays in customs, loading – unloading stopovers, transport strikes affecting the arrival of products to our Company’s warehouses from supplies, acts of terrorism, natural disasters, governmental or legislative acts, etc. In case of delays, out Company will make every effort to contact you to the registered details and arrange a new delivery date or delivery of some other product.
Although the Company takes every possible measure to keep you informed on any unavailability of products, there is a chance a product will be unavailable within the delivery time or unavailable at all. In this case, the Company will make once again every possible effort to contact you based on communications options you have registered and arrange a new delivery date or delivery of some other product or the cancellation of your order without penalty for both parties and the interest-free refund that may have been paid within a reasonable period of time.

 

PRIVACY

 

COPYRIGHT

The entire content of the website www.evesa.eu (for example and not limited to texts, images, designs, trademarks, software, programs, all kind of signs, logos, etc.) are subject of intellectual property of “MAN. VITSAXAKIS HOUSEHOLD IMPORTS S.A.” and are protected by the relevant provisions of Greek and European Law and the applicable international treaties. In any case, their appearance in the website of EVESA under no circumstances is licensed or transferred the right of use. Any kind of use, copying, republishing, reproduction, distribution or modification of any content from this site in any form or by any means without prior written permission or agreement from the Company is prohibited. In case of violation of these terms, the Company reserves the right to claim any incidental or consequential damage caused, according to the provisions of the legislation. 
The user / consumer / visitor / member of EVESA accepts and acknowledges that the Company reserves the right to change these data any time, with or without prior notice of users / consumers / visitors members of EVESA.

 

TRANSACTION SECURITY AND PERSONAL DATA

EVESA takes all necessary measures to ensure that customers’ transactions through the website are absolutely secure. It has integrated procedures that protect the personal data entered by the users either through the website or by any other means.
The storing of personal data in EVESA is done for the sole purpose of customer service in the electronic store. You are able to order online products quickly and contact us.
In order you start ordering products, you are prompted to submit some personal details. Any personal data you enter anywhere in the pages and services of the EVESA website are intended exclusively to ensure the operation of the relevant service and are not permitted to be used by any third parties.
The password you enter when you are registered as member of EVESA is for your personal security. For security reasons, EVESA recommends to change your password regularly and avoid using the same and easily recognizable codes (e.g. date of birth, etc.).
When the visitor / user uses the products or/and services and visits the pages or/and promotional / advertising programs, EVESA collects the personal data. 
EVESA may use these personal data of visitors / users / members for the following reasons: 
- the information of customers / users and the selection of the content offered so that it is consistent with their general preferences,
- the meeting of specific requirements of customers / visitors on services and products offered by and through EVESA by informing them about any new services and products.
By no way EVESA stores in its database the financial information of its customers (e.g. credit card data).

 

TRANSFERRING AND DISCLOSURE OF PERSONAL DATA

EVESA is committed not to proceed to any sale, renting, or in any other way publishing or/and disclosure of its visitors / users’ personal data to third parties, unless

  • it has the explicit consent of visitors / users / members for transferring their personal data;
  • the transferring of personal data to legal or/and natural persons that cooperate with EVESA becomes necessary for the realization of desires or/and orders by the users / members. The legal and natural persons that cooperate with EVESA keep the right of processing the personal data that the users / members of EVESA submit, but only to the extent that this is absolutely necessary for reasons of support to EVESA.
  • it is demanded for reasons of compliance with the relevant provisions of Law and to the competent authorities only.

The personal data management and protection of EVESA’s visitor / user is subject to these terms and the relevant provisions of Greek legislation (Law 2472/1997 on person and privacy protection as this has been supplemented by the decisions of the Chairman of the Commission for Personal Data Protection, the Presidential Decrees 207/1998 and 79/2000, and the Article 8 of Law 2774/1999, and the European Law (directives 95/46/EC and 97/66), as applied. These terms are formulated taking into consideration both the rapid growth of technology, particularly the Internet, and the existing – though not fully developed – mesh of legal regulations on these issues.
Within this scope, any relevant modification will be included in this part. In any case, after notifying of visitors / users and within the existing or potential legal framework, EVESA reserves the right to change the terms of personal data protection. If a visitor / user does not agree with the terms of personal data protection as provided herein shall not use the services of EVESA.

 

COOKIES

EVESA may use cookies to identify the customer / user of certain services and webpages of the Company. The cookies are small text files, which are sent and stored on the visitor / user’s computer without taking note of any document or file in computer. The cookies are used only to facilitate the visitor / user’s access to specific services of EVESA and for statistical purposes in order to identify areas where the EVESA services are useful or popular or for marketing reasons. The visitor / user of EVESA can configure the browser so that it does not receive cookies, either in whole or in case. In case that the customer / user of specific services and webpages of EVESA does not wish using identification cookies will not be able to access such services.

 

LINKS TO OTHER WEBSITES

EVESA may include links (“web links”) to other websites (“sites”) that are not controlled by this but by third parties (natural or legal persons). In no case EVESA bears any liability for the Terms of Personal Data Protection of visitors / users being followed by these third parties, for the availability or the content of these web pages or any loss or injury resulting from the use of their content. The links are provided only for the convenience of users. The users visit these websites on their own responsibility.

 

IP ADDRESS

The IP address through which the visitor / user’s computer is connected to Internet and then to EVESA is stored for technical reasons and used exclusively for the collection of statistical data and implementation of safeguards.

 

REGISTRATION OF PERSONAL DATA

Because the personal data and contact details you enter to EVESA are extremely important for the execution of your electronic transaction with the Company as these are, among other, the only communication way of the Company with you regarding the execution of its obligations towards you and your orders, you should be confident that the information you provide is absolutely correct and update (in case of any change you are required to let us know). After filling out your personal details, you are prompted to re-check and then send them to us along with your explicit consent of using them. Therefore, our Company bears no responsibility in case that any of its conventional or/and legal obligations are not met properly and/or timely because of incorrect or non-updated personal details. In particular, any notification made to the registered e-mail address and/or mobile phone (e.g. unavailability of products) will be considered valid even if not delivered to you due to an error in your registered details, and/or technical or other failure of your server or/and your mobile phone and/or your communication provider or/and change of your personal details (since you have not informed us timely about). The same applies to your contact and shipping address as well as to fixed telephone numbers. In any case, you are obliged to update your details whenever a change is made.
By filling out and sending the relevant order form with your contact details, you provide to us your written consent for using the included information for the purposes described in these Terms under the Personal Data Protection policy.

 

USER’S OBLIGATIONS

The website www.evesa.eu should be used exclusively for legal purposes and in such a way that does not limit or prevent its use by third parties. The user is obliged to use the website in accordance with the Law, the principles of morality and the present Terms, as well as not to perform acts or offensive omissions that may cause any kind of damage or malfunction.
The user is charged with any communication cost with the Company, e.g. phone calls and post services.

 

LIMITS OF LIABILITY

The user / consumer / visitor / member of EVESA fully accepts an undeniably the exclusive right of the Company to discontinue the use of the access codes in EVESA and to interrupt the content distribution and information of EVESA every time that the Company considers that these Terms are violated by the user / consumer / visitor / member or if there is any indication or evidence or/and complaints that they perform illegal acts or omissions. Additionally, the Company may interrupt, suspend, modify the operation of EVESA in whole or in part, permanently or temporarily at any time, with or without prior notice of the user / consumer / visitor / member of EVESA .
The Company and its partners make all possible effort that the services, content and transactions in EVESA are executed smoothly and uninterrupted, and the high level of security is maintained. However, the Company is not responsible in the case that, for any reason including negligence, the operation of EVESA is interrupted or access to it becomes difficult or/and impossible or/and “viruses” or other harmful software are identified and transmitted to user’s / visitor’s computer, or if unauthorized third parties interfere in any way to the content and the operation of the website, making its use difficult or causing problems to its proper function or stealing personal data of the customers and registered users in EVESA.
The Company is under no way responsible neither for any legal, civil and/or criminal damage claims, nor for any damages (indirect, special or consequential which indicatively and not restrictively, alternatively or/and cumulatively consists loss of profits, data, financial satisfaction, etc) from users / consumers / visitors / members of EVESA or third parties for reasons relating to the operation or not, or/and the use of EVESA, or/and the inability of providing services or/and information available from the Company via EVESA or/and any unauthorized interventions from third parties to products or/and services or/and information available at it or/and security breaches. In any case, however, and since any of the above is due to proven deceit of the Company, the Company is obliged to cover only any compensatory damage deriving and is directly associated with the above and the deception of the Company. The user / consumer / visitor / member of EVESA acknowledges and accepts all the liability limits indicated by these Terms of Use herein in total as valid and consistent with good faith and practice.

 

OTHER TERMS

Jurisdiction. For any arising dispute regarding the operation and use of the website www.evesa.eu, and since the amicable resolution is not possible, the dispute will be settled by the legal Courts of the city of Athens. For any dispute concerning the interpretation and application of these Terms and Conditions as well as any other issue relating to the use of the website www.evesa.eu, the Greek Law is applied.
Invalidity of Term. If one of the above mentioned terms is or becomes invalid, all other terms of this Convention shall not be affected.
Modification of Terms of Use: These Terms of Use may be modified at any time by the Company with or without prior notification. Any modification of the terms is valid after its posting on EVESA all users / members are obliged to get informed about the content of any amendments / changes of these terms.
Interpretative Term: Wherever in this Convention it is provided a refund or/and credit to the customer’s account, this is considered to be always interest-free.
Headings: The headings used in these Terms of Use are only for reference convenience to terms.
Delay in exercising rights: Any delay from the Company in exercising part or all of its rights deriving from these terms does not lead to weakening or withdrawal of these rights that may exercise at any time later and at its reasonable discretion.
Acceptance of Terms: The user / consumer / visitor / member of EVESA declares that he has read and accepts these terms in full and acknowledges that all services provided by EVESA throughout his navigation on the website www.evesa.eu and generally all transactions are subject to these terms.